AVIA
Realtime
Realtime
The
problem
Meet Aditi, a casual traveler who loves travelling with her grandparents. However, her recent experience at an airport revealed significant accessibility issues for elderly passengers.
Listen to Aditi:
0:00/1:34
Aditi's family faced a 40-minute wait outside the airport due to a lack of available wheelchairs. The situation worsened when only one wheelchair arrived, with no space for luggage.
Aditi had to carry two heavy suitcases, and she noticed another lone traveler struggling with her baggage. The airport staff's indifference frustrated Aditi, and it made her grandmother less inclined to travel by air. This case study emphasises the need for improved airport assistance for elderly passengers.
Aditi's family faced a 40-minute wait outside the airport due to a lack of available wheelchairs. The situation worsened when only one wheelchair arrived, with no space for luggage.
Aditi had to carry two heavy suitcases, and she noticed another lone traveler struggling with her baggage. The airport staff's indifference frustrated Aditi, and it made her grandmother less inclined to travel by air. This case study emphasises the need for improved airport assistance.
Job to be done
Getting passengers to their flight in an efficient and hassle free manner.
Our
Target users
Independent Travelers:
Passengers who can navigate the airport without assistance.
Semi-Dependent Travelers:
Those who may require some assistance, such as wayfinding information.
Fully Dependent Travelers:
Passengers who rely heavily on assistance, including wheelchair support, from airport staff.
User Journey
Identifying touch points throughout the journey where intervention is required.
Identifying the pain points, needs and goals of the user through every step of the process, and assessing the need for a communication channel.
Pain Points:
Waiting outside the airport for wheelchairs.
Inability to find information about the wheelchair request.
Needs:
Prompt access to assistance services upon arrival.
Real-time updates on the status of wheelchair availability.
Pain Points:
Difficulty navigating to the check-in counter.
Lack of information about accessible routes.
Uncertainty about luggage handling.
Needs:
Clear wayfinding information.
Assistance for efficient check-in and luggage handling.
Pain Points:
Inability to provide feedback.
Difficulty reporting problems encountered.
Needs:
An easy and efficient feedback mechanism.
A way to report issues and receive assistance promptly.
Pain Points:
Difficulty finding ground transportation.
Frustration due to a lack of information.
Needs:
Clear wayfinding directions to ground transportation.
Access to information about transportation options.
Pain Points:
Uncertainty about baggage claim location.
Lack of information about luggage status.
Needs:
Wayfinding support to reach baggage claim.
Real-time updates on baggage status.
Pain Points:
Difficulty finding the gate.
Lack of space for luggage on the lone wheelchair.
Needs:
Clear directions to the gate.
Requesting a wheelchair with sufficient luggage space.
Pain Points:
Struggling to pass through security with heavy baggage.
Lack of information about accessible lanes.
Needs:
Guidance to accessible lanes.
Timely assistance for security procedures.
THE SOLUTION
A responsive system where passengers in need of assistance can be located and catered to quickly
AVIA.
What is AVIA?
How does AVIA work?
What kind of assistance does AVIA offer?
AVIA
Airport Voyage Improvement Assistance
Our
competitors
Haneda Airport - Tokyo
Haneda Airport has been a pioneer in implementing beacons for passenger wayfinding, improving navigation and providing location-based information.
WHY AVIA?
Avia's USP over Haneda is its comprehensive approach, offering not only wayfinding but also real-time assistance requests, connecting people to assistance personnel in an efficient manner, accessibility features, and a feedback loop, ensuring passengers' needs are met at every stage of their journey.
Miami International Airport
Miami International Airport utilizes beacons for providing passengers with location-based content, enhancing engagement and convenience.
What AVIA does better.
Avia's USP here is its focus on providing immediate assistance, which goes beyond information. Avia allows passengers to request real-time help, catering to travelers with diverse needs.
Amsterdam Airport Schiphol
Schiphol Airport employs beacons for passenger notifications and promotions within the airport premises.
How AVIA goes a step further.
Other than passenger notifications, Avia's USP lies in its emphasis on efficient assistance. Avia goes further by offering a feedback loop, making it more passenger-centric and continuously adaptable based on user feedback.
Our
KPIs
Customer Satisfaction and Feedback:
Measure passenger satisfaction, feedback scores, and the utilization of the feedback loop to ensure AVIA meets passenger needs and expectations.
Response Time and Efficiency:
Track the time it takes for AVIA to provide assistance and the efficiency of assistance services, ensuring prompt and effective support.
Usage and Adoption:
Analyze how frequently passengers use AVIA's services, the adoption rate of AVIA at the airport, and the reduction in direct assistance requests to airport staff.
Our
Use cases
Elderly Travellers:
Efficient Assistance Request: An elderly traveler arrives at the airport accompanied by their daughter. They are in need of a wheelchair and use the kiosk available at the entrance to request for one. They include information about the number of baggages they have and the countdown begins. Within no time, assistance is here and their daughter provides positive feedback at the kiosk with a happy reaction.
First-time Users:
Real Time Guidance: A first-time user arrives at the airport and receives a prompt notification to access Avia's Progressive Web App (PWA) on their smartphone. They use the app to get more information about what items are allowed during security check. Avia ensures a quick response and a stress-free journey for the user.
Our Major
Stakeholders
Airlines:
Airline companies that operate at the airport and are interested in improving the overall passenger experience.
Passengers
Airline companies that operate at the airport and are interested in improving the overall passenger experience.
Airport Authorities:
The governing bodies responsible for the airport's operations, regulations, and infrastructure.
Technology Providers:
Companies and vendors that supply the beacon technology, kiosk systems, and app development required for Avia.
To Conclude
Avia redefines the airport experience, making travel more inclusive and convenient for passengers of all needs, ensuring a journey that is accessible, efficient, and personalized.
©2023 Team Mrinalini & Pratham
Switch to Desktop for Now!
Switch to Desktop for Now!
Our desktop version is up and running smoothly. While we're putting the finishing touches on the mobile version, feel free to explore AVIA site on your desktop for now.
Thank you for your patience. Stay tuned for the mobile release!
©2023 Team Mrinalini & Pratham
Switch to Desktop for Now!
Our desktop version is up and running smoothly. While we're putting the finishing touches on the mobile version, feel free to explore AVIA site on your desktop for now.
Thank you for your patience. Stay tuned for the mobile release!
©2023 Team Mrinalini & Pratham